Inside City Hall: Seven lessons to take away from “phonegate”

The mayor's attempt to install high-tech phones in city government displays no illegality but plenty of imprudence, according to a report by the Inspector General.

pratt holding phone

Comptroller Pratt holding a phone installed by mayor’s technology office last June.

Photo by: Mark Reutter

A year ago, Mayor Stephanie Rawlings-Blake and her senior staff got a memo that must have astonished them.

It asserted that the city could slash its phone-usage fee by 19 times and save $7.5 million a year if it installed a Voice-Over Internet Protocol (VOIP) system managed by the mayor’s technology office.

That would be enough savings to keep all of the city’s rec centers and fire companies open if the mayor were so inclined.

On Friday we learned something quite different.

Money Spent, But No New Technology

Far from saving millions and pivoting Baltimore “to the forefront of global smarter cities,” as promised by the memo writer, the VOIP initiative has cost the city at least $673,542.83 without producing any usable system, an investigation by Inspector General David N. McClintock has found.

McClintock’s probe of “phonegate” began last June after City Comptroller Joan Pratt caused an uproar at a Board of Estimates meeting by accusing Rawlings-Blake of “illegally” trying to install a new phone system and telling “an untruth” about her actions.

Pratt pointed out that her office ran the city’s phone service and was nearing the end of a lengthy bidding process to install VOIP technology when she discovered that the mayor had secretly sanctioned a competitive network run by the Mayor’s Office of Information Technology (MOIT).

Mayor Rawlings-Blake at Board of Estimates last June. (Photo by Mark Reutter)

Mayor Rawlings-Blake at Board of Estimates. (Photo by Mark Reutter)

McClintock agreed to look into the matter. His report, released Friday, found no illegalities regarding the purchase of VOIP equipment, but much redundant effort and money spent on presently-unused computer hardware.

The report further disclosed some questionable actions by MOIT’s ex-director, Rico Singleton, and his supervisor, Christopher Thomaskutty, the former Deputy Mayor.

It is important to note that McClintock’s office did not apparently interview Singleton, Thomaskutty or Rawlings-Blake, which might have shed more light on this foggy tale of clashing agendas.

Still, the report’s detailed narrative, gleaned in part from emails exchanged by some of the parties, offers useful pointers about how not to botch-up a good idea.

1 – Beware of the Fast-Talking Expert. Hired by Rawlings-Blake out of New York State government as a technology savant, Rico Singleton didn’t waste time. Not long after settling into his new job in early 2011, he was telling Thomaskutty how computer vendors were in “disbelief” over Pratt’s phone-upgrade plan.

Singleton said his team he could install the technology faster and cheaper than Pratt’s ponderous RFP (request for proposals) approach. By April, Singleton was boasting that he had been tasked by no less than the mayor herself “to deploy VOIP across Baltimore City.” (Unfortunately, there is no correspondence from the mayor indicating whether this was braggadocio or fact.)

2 – Hold those Purse Strings, Purchasing. There are all sorts of checks and balances for city contract approvals that didn’t work effectively in this case, according to the McClintock report. With uncommon ease, Singleton got $674,000 worth of Cisco hardware by using an open-ended “requirements contract” with a single supplier, Rockville-based Digicon. Purchasing was supposed to insist on competitive quotes, but that either didn’t happen or happened too late in the process.

Here’s the damning passage by McClintock: “It is the position of the OIG that hardware purchases in the amount of $673,542.83 were completed without the appropriate and required quotations. Further, that there has been a lack of resource coordination resulting in a less than desirable return on the dollars expended as it pertains to the $955,077.83 for hardware and consultants expended for VOIP efforts to date, as well as, a $415,000 infrastructure assessment currently underway.”

In contrast, Pratt’s office spent $146,000 in consulting fees to the Battles Group for its VOIP plan, according to the report.

3 – Too Clever By Half. Deputy Mayor Thomaskutty is portrayed as hatching various schemes to hide the phone project from elected officials.

Rico Singleton (From Facebook account)

Rico Singleton (From Facebook account)

For example, when City Council President Bernard C. “Jack” Young asked Singleton about rumors that MOIT was developing a VOIP prototype, Thomaskutty directed Singleton to tell Young “that a pilot project is not underway and that there is no cost savings analysis.”

The phone project was called “somewhat clandestine” in one e-mail, while Singleton bragged to Thomaskutty in another: “We should be done with half the city before they get around to awarding a bid.”

4 – Overselling the Savings. Last October’s report justifying the project to Rawlings-Blake and her senior staff went way overboard. It predicted that the city’s  phone costs of $7.9 million a year would be reduced to “as low as $407,542” a year. It added that the city’s capital cost in VOIP technology “will be paid back in under two years” – a remarkable return on investment.

The source of this good news? Rico Singleton.

5 – Beware the Fast-Talking Expert Exposed at His Last Job. Singleton’s pilot project was sailing along when he was outed last February 28 in a report by New York State Comptroller Thomas DiNapoli for multiple conflicts of interest and poor management that cost the state $1.5 million.

Christopher Thomaskutty (Brew photo file)

Christopher Thomaskutty (Brew file photo)

Thomaskutty demanded and received Singleton’s resignation the same day. Five days later, the mayor’s office announced that Thomaskutty was leaving city government to become vice president for corporate affairs at Mercy Hospital.

Any link between the two resignations has never been officially acknowledged.

6 – Even a Pilot Has to Have a Purpose. Without Singleton, MOIT installed some of the VOIP equipment last spring in its own offices. It also installed high-tech Cisco phones with video cameras in the mayor’s office as a pilot demonstration.

But there was a problem: The VOIP phones were not integrated with the city’s existing telephone system, so that when a call came in on the main lines, the old telephones rang at MOIT and in City Hall.

7 – The Mayor’s Numbers Fall Flat. When Pratt made her allegations last June, mayoral spokesman Ryan O’Doherty released information that the VOIP phones had cost taxpayers a mere $20,802.78 – dismissing the $659,000 claimed by Pratt as preposterous.

But as noted above, McClintock not only sided with Pratt, but said the total expenditures of Singleton’s program might have amounted to $955,077.83, with another $415,000 for ongoing infrastructure costs.

Picking up the Pieces

So far, “phonegate” has resulted in five casualties. In addition to Singleton and (apparently) Thomaskutty, two VOIP program managers resigned.

More recently, MOIT’s chief of staff, Damien Sharp, “separated from city government,” according to spokesman O’Doherty. The reason: “His judgment in this case has become a distraction to MOIT.”

The mayor’s VOIP program has stopped in its tracks – and so have the efforts of Pratt’s office.

Last July, Pratt brought forward a $7.4 million contract with IBM to install the new technology. But the mayor-dominated Board of Estimates voted the contract down, essentially bringing the phone-upgrade project back to square one.

With the McClintock report now behind the administration, Rawlings-Blake says she will restart the process.

In a press release late last week, she said her office is seeking “collaboration and cooperation with the Comptroller’s Office” – a major concession given her frosty relations with Pratt’s office – all the while “doing everything possible to save taxpayer money over the long run.”

In this case, it would have to be over the long run, since in the short run the city has tons of new phones, switches, battery packs and SW services-mapping SKUs lying around unused.

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  • Fire and Metal

    Whats another wasted $955,077.83 in the Mayor Failings Blake administration.  Just raise the bottle tax anoter nickel or delay lowering the property tax rate to pay for this fiasco

  • Kim Trueheart

    Ok – Let’s drill down into Reason #7 a little more:  7 – The Mayor’s Numbers Fall Flat. When Pratt made her allegations last June, mayoral spokesman Ryan O’Doherty released information that the VOIP phones had cost taxpayers a mere $20,802.78 – dismissing the $659,000 claimed by Pratt as preposterous.
    ~ Included in the information “spin-king” mayoral spokesman Ryan O’Doherty released on June 13, 2012 was the fact that “… the expenditures were part of the mayor’s plan to save taxpayer money by developing the VOIP system in-house.”
    ~ O’Doherty clearly wanted the public to know that the project had the Mayor’s approval, especially during the tenure of Singleton and Thomaskutty, which is when the purchases were made.
    ~  With O’Doherty’s revelation in June can we conclude that the deception conducted by Singleton and Thomaskutty was also a part of the Mayor’s plan to conduct this “clandestine” project, without disclosing it to the Council President or Comptroller, otherwise she would have informed both of them of it, right?
    ~ The departure of SIngleton and Thomaskutty does NOT absolve the Mayor of this seeming debauchery, in fact, it leaves her with accepting full ACCOUNTABILITY for it, as it should be.
    ~ Mostly importantly, can the misleading and inaccurate information released by “spin-king” mayoral spokesman Ryan O’Doherty be dismissed?  He serves, then and now, as our Mayor’s Director of Policy and Communications and clearly he perpetuated the approved “clandestine” plan and misinformation campaign long after Singleton and Thomaskutty left their jobs, right?  He personally handed misinformation to almost everybody at the BOE meeting in June. I say almost everybody, because he distinctly refused to give me the handouts … I know he really doesn’t like me, as he has resorted to calling me a “GadFly”, but I’ll get over that minor detail for now. :) 
    ~ Finally, I want to see the plan Mayor Rawlings-Blake … Show it to US!!!

    • Johnnie882

       I hope EVERYONE remembers come election time. One term !!!!

  • Lee Watkins IV

    They don’t need any of this to do video chat, it’s totally redundant.  Everyone has smart phones these days.  You can do free video chat on any smart phone, several different ways.  Anyone can stick a super-cheap camera on their computer screen and do video chat for free.  Any student intern could show you how to do it – on an intern’s budget! 

    It’s one thing to blow a lot of money on actual city services for the public. Like trees, or snow removal, or alley re-paving, or rec centers, or fire fighting.  People understand that.  What people don’t understand is blowing a million on fancy phones for the mayor’s office, when any student intern already knows how to do the same thing basically for free with the cell phones and computers that everyone already has. 

  • Barnadine_the_Pirate

    What a clusterf%^&. They need to rehire Singleton and Thomaskutty so they can fire them again. At the same time, maybe firing the two people running the program just as it was getting off the ground explains why it failed to get off the ground. Either way, Rawlings-Blake looks bad, bad, bad.  (Of course, if Pratt wasn’t such an incompetent buffoon in her own right, maybe this could have been dealt with earlier and before so much time and money were wasted).

  • Anthony Bubba Green

    So Sheila Dixons was let go for $500, I can see that she got
    caught, but come on SRB, But as noted above, McClintock not only sided with
    Pratt, but said the total expenditures of Singleton’s program might have
    amounted to $955,077.83, with another $415,000 for ongoing infrastructure
    costs, and now she wants to work with Pratt. Com on Man. The City never moves
    until they are caught with their paints down, and then they will lie. This is
    the kind of investigation we have been asking for, for years in the case of
    Deanna Green who was electrocuted, in Druid Hill Park May 5, 2006. If they ever
    took the time to look at what happen in our case you would say OMG.

  • Cwals99

    What we have here are clearly pay-to-play activities that for some reason are never investigated as such.  I would suggest that the Attorney’s General Office of Doug Gansler who famously saw no fraud in the massive mortgage fraud seems to carry down the justice food chain.  The Sparrow’s Point Steel Mill is another that involve O’Malley.

    If you look at House Bill 614 that passed last year among all kinds of development/pay-to-play scandal you will see the creation of an Ethics Board and no clear legislation on criminal penalty for the businesses or the politician guilty of pay-to-play.  We watched as all of Maryland’s political class testified to Ulysses Currie’s character in his pay-to-play trial.  He is still in office with no charges.  If you don’t remove the politician from office you can’t convict him/her.  If a developer/business owner is caught they are fined a small amount.  These are not laws meant to deter.  Who trusts those on an Ethics Board now a days? No one.

    We have a Mayor who determines how the city’s money is spent; she nominates most of the Board of Estimates; she chooses the Inspector General…….all this is the problem and all this is the reason we never get the information we need to say these infractions are ‘illegal’.  If contracts are being given to one vender over another without bid and/or there is a lower bidder equally qualified….. we will assume it is being done for political favor!

    It is clear that the problem is a lack of clearly written, strong, well-defined pay-to-play laws.  Illinois sends politicians to jail all the time that could only wish to get away with what Maryland’s politicians do.

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